Frequently asked questions

General questions

We offer a 14-day free trial. Follow the quick start guide to take full advantage of the power of GPS Server.

Which GPS tracking devices are compatible with GPS Server?

GPS Server supports most of the GPS tracking devices available on the market. Device compatibility can be checked here.

If the device you want to connect is not on the list, do not worry, it may be available under a different brand name. Contact us and our experts will help you verify device compatibility.

My GPS tracker is not listed as a compatible device, how can I get it to work?

If the device you want to connect is not listed as a supported device, it may be available under a different brand name. Contact us and our experts will help you verify device compatibility.

How many devices can be tracked in a single account?

The GPS tracking server and software are highly optimized to handle heavy loads and provide the best performance. There is no specific limit to the number of tracked devices in an account, but some precautions should be considered to ensure the best user experience and good performance.

Considering the architecture of the software and the capabilities of modern web browsers, it is recommended to keep the number of tracked devices in a single account below a thousand.

How to access Control Panel?

The Control Panel is available in GPS tracking server and GPS tracking software. There is no access to Control Panel in GPS tracking account.

Is my personal data secure?

Yes. All our operations comply with European Union data protection laws.

GPS tracking account

How does the free trial work?

Register account in GPS Server, it will take only a couple of minutes. Add GPS tracking unit IMEI or ID to created account. Enjoy, your free trial just started.

Trial period starts at the moment a GPS device is added to the account, all newly connected units can be used for 14 days. You will have access to all GPS tracking account features, no limits, obligations, or contracts.

Visit a quick start guide to begin using GPS Server.

What happens after the trial ends?

At the end of the GPS tracking account trial, the status of all units which were used during the trial period will be changed to inactive. GPS unit data and account setup remains intact for 30 days. To continue tracking GPS devices, subscribe to plan or request an individual quote.

If none of the GPS units are activated within 30 days, GPS tracking account and all associated data will be permanently deleted from GPS server.

How does the plan work?

Each plan includes the number of licenses that can be used for the activation of GPS tracking devices.

The pricing plans differ only in the number of licenses included. Each license allows you to activate one device for one year. The license is kept until it is used for device activation. Unused licenses never expire and can be used at any time.

#10

Can I move licenses to a different account?

After purchase, the plan will be assigned to your GPS tracking account. If you decide to create a new account, the plan can be split between accounts. Contact us for support.

#11

Can device be replaced?

If the device is damaged, lost, or becomes unusable for any other reason, the license can be transferred to a new device.

#12

If I buy a new plan, do I need to create a new account?

An unlimited number of plans can be assigned to the same account.

There are two ways to subscribe:

Buy plan in GPS tracking account. The order will be processed immediately and the plan will appear in the account within a few minutes.
Buy plan on the website. Processing is slower and can take up to 24 hours to assign a purchased plan to the account.

#13

Are there any additional fees?

There are no additional or hidden fees for using the GPS tracking account. To continue tracking, you only need to pay the plan price to activate the device.

Additional costs may only be incurred if the customer requests delivery of notifications via the SMS (Short Message Service) channel. In this case, the customer independently uses a free or paid third-party SMS service, the setup is quick and easy. Contact us for more details or assistance.

GPS tracking server

#14

How does the plan work?

The plans differ only in the number of devices that can be connected to the server. If a 100-device plan is ordered, up to 100 devices can be connected to the GPS server. The customer pays the fixed price regardless of whether the capacity of the plan is fully or only partially used.

#15

How long does it take to prepare GPS Server?

It may take up to 24 hours for GPS server to be prepared. Once the order is confirmed, one of our experts will contact you with further instructions.

#16

Can the plan be upgraded?

Plan can be upgraded at any time. Contact us for assistance.

#17

Advantages in comparison between GPS tracking server (cloud) and on-premise solution (self-hosted)?

GPS Server is a perfect solution for GPS tracking business startups or companies that do not need to worry about server support and maintenance. No need to make large investments or take risks in starting your business, no commitments or contracts. Start with Starter Plan and expand as needed.

We will take care of:

24/7/365 support
Server backups
Server maintenance
Up to date software

#18

Migrate from GPS tracking server (cloud) to self-hosted GPS Server?

If the customer has started using the cloud-based GPS server and decides to switch to an on-premise (self-hosted) solution, all data can be moved from the cloud-based GPS server to the on-premise (self-hosted) GPS server.

GPS tracking software

#19

What is the cost of GPS tracking software?

To get a quote, please contact us.

#20

How will the software be delivered after purchase?

The GPS tracking software is provided via a download link.

#21

How long does it take to install GPS tracking software?

It takes about an hour to install the software and all the necessary addons.

#22

Does the software contain source codes?

The GPS tracking software contains database, PHP, Javascript, CSS files. The functions and design of the software can be customized.

#23

Are there any dependencies or monthly fees?

The self-hosted GPS server software is sold with a lifetime license. This means there are no obligations, dependencies or monthly fees.

#24

Are there limits to the number of connected GPS tracking devices?

The software does not limit the number of connections, so you can track as many devices as you want. The only limit is the hardware, which must provide enough resources to handle the load.

#25

Are there limits to the creation of user accounts?

The software does not limit the creation of accounts or sub-accounts, so you can have as many clients as you can support.

Each user account is independent, whose owner has access to their fleet, settings, events, history, stats and more.

#26

For how long can the period of history be set?

The GPS tracking software allows you to set any period of time for history storage. The only limit is the hardware, which must provide enough resources to handle the load.

#27

Can software be moved to a new server?

The software can be moved to new hardware as often as you like.

Hardware

#28

GPS tracker does not connect to GPS server

Main reasons why GPS tracking device refuses to connect to GPS server:

Make sure you are using the correct server IP and PORT. Visit the compatible devices page, click on your device model for more details.
The device must have an internet connection. Make sure the APN (Access Point Name) is set correctly and that the SIM card has credit for the Internet connection.
The device must have good GPS signal strength. Mount the GPS device (or its external antenna) at the highest point of the vehicle.

If after checking all the above, the device fails to connect to a server, contact us, our experts will help you find a solution.

#29

The travel route looks like a jumble of lines, how to solve this?

While viewing the history of the places, the route seems inconsistent and inappropriate.

The following example shows a route caused by incorrect time zone settings.

The GPS tracking device sends data that includes the time and date based on an internally configured time zone. In order for the GPS server to properly recognise the incoming data, the time zone of the GPS tracking device must be set to UTC+0. For some devices it is not possible to change the time zone. It can still be fixed, the correct time zone can be adjusted in the GPS tracking account by setting the time zone offset.

Set the time zone UTC+0 in the GPS tracking device configuration. Refer to the GPS tracking device manual for instructions.
Set the UTC+0 time zone in the accuracy settings of the GPS tracking account.
Set the correct time zone in GPS tracking account user settings.
In the GPS tracking account, delete the route history to recapture the correct data.

If after checking all the above, the problem persists, contact us, our experts will help you find a solution.

#30

Travel route contains straight lines between data points

A straight line crossing the map between location data points means that the GPS tracking unit no longer has access to location data at a particular location and no GPS signal is present. As long as there is no GPS signal, the coordinates have not been stored and data loss occurs. In such a case, a straight line is drawn from the point where the GPS signal was lost to the next point where the GPS signal connection was restored.

GPS antenna must have good signal strength. Mount the GPS device (or its external antenna) at the highest point of the vehicle.
GPS signal strength is weak or absent near tall buildings, indoors, or underground. For best results, use GPS tracker outdoors.
To get a detailed and good looking tracking route, it is recommended that the device sends data to the server every 10-20 seconds.